Privacy Policy
At 321Charge, we take your privacy seriously. This Privacy Policy explains how we collect, use, share and protect your information when you visit our website or use our portable power-bank rental services.
Information We Collect
We collect information when you:
- Rent or return a power bank
- Make a payment
- Contact customer support
- Enquire about our services or business partnerships
This information may include:
- Rental details, including transaction references, station locations, rental times and return information
- Payment references, transaction amounts and payment status
- Contact information you voluntarily provide when contacting us
- Technical information such as IP addresses and device information when visiting our website
Our standard rental service does not require customers to create an account or provide their name, email address or phone number.
We do not track customers’ precise phone location.
How We Use Your Information
We use the information we collect to:
- Provide and manage our power-bank rental services
- Process payments, refunds and transactions
- Respond to customer enquiries and support requests
- Prevent fraud, misuse and unauthorised activity
- Maintain and improve our services
- Meet our legal and financial obligations
- Manage business partnerships and permitted communications
We process personal information under the UK GDPR where necessary to fulfil our contracts, comply with legal obligations, pursue legitimate business interests or, where required, with your consent.
Our legitimate interests include maintaining reliable services, preventing fraud, resolving disputes and managing business relationships.
Information Sharing
We may share necessary information with:
- Payment processors, including Stripe
- Technology and service providers supporting our operations
- Professional advisers and business-support providers
- Legal or regulatory authorities where required or permitted by law
We do not sell customers’ personal information to advertisers or venue partners.
Where personal information is transferred outside the UK, we comply with applicable data protection requirements and use appropriate safeguards where required. You may contact us for information about any applicable transfers and safeguards.
Payment Information
Payments are securely processed through Stripe.
We may use temporary payment authorisations to facilitate rentals and process charges in accordance with our Terms of Service.
We do not ordinarily receive or store customers’ full card numbers or security codes.
For more information about Stripe’s privacy practices, visit https://stripe.com/gb/legal/privacy-center.
Data Retention and Security
We retain personal information only for as long as necessary to provide our services, resolve disputes, prevent misuse and meet applicable legal, accounting or regulatory requirements.
Retention periods depend on the type of information and the purpose for which it is held. Financial records may need to be retained for up to six years or longer where legally required.
We use appropriate security measures to protect personal information from unauthorised access, loss or misuse.
Your Privacy Rights
Under UK data protection law, you may have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your information in certain circumstances
- Object to or restrict certain processing
- Withdraw consent where processing relies on consent
- Request your information in a portable format where applicable
- Challenge certain significant decisions made solely through automated processing, where applicable
You can object to the use of your information for direct marketing at any time.
To exercise your rights, email hello@321charge.co.uk.
We normally respond to valid requests within one month, subject to applicable legal exceptions.
Cookies
321Charge does not use cookies or similar tracking technologies on its website.
If this changes, we will update this Privacy Policy and provide any notices or consent options required by law.
Children’s Privacy
321Charge’s rental services are intended exclusively for individuals aged 18 or over.
Individuals under the age of 18 are not permitted to rent power banks through our services.
We do not knowingly collect personal information from children through our standard rental services.
If you believe a child has provided us with personal information, please contact us.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services or legal requirements.
Any updates will be published on our website with a revised date.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
321CHARGE LTD (Trading as 321Charge)
Company number: 17168342
201F, 60 Frederick Street
Birmingham, B1 3HS
United Kingdom
Email: hello@321charge.co.uk
Website: https://321charge.co.uk