Terms of Service & User Agreement
Please read these Terms of Service (“Terms”) carefully before using the 321Charge website or portable power-bank rental services (the “Service”) operated by 321CHARGE LTD (“321Charge”, “we”, “us” or “our”).
By renting a power bank or using our Service, you agree to these Terms. If you do not agree, please do not use the Service.
Our rental services are available only to individuals aged 18 or over.
Charging Service
321Charge provides portable power banks for temporary rental through charging stations located at participating venues.
When renting a power bank, you agree to:
- Use the power bank only for charging compatible electronic devices.
- Handle the power bank responsibly and take reasonable care to prevent damage or loss.
- Return the power bank to any participating 321Charge station within 72 hours.
- Not open, dismantle, modify or attempt to repair the power bank.
- Keep the power bank away from excessive heat, fire, water and other potentially damaging conditions.
- Pay the applicable rental charges in accordance with these Terms.
All rented power banks remain the property of 321Charge.
Our services are provided by 321Charge, independently of the venue hosting the charging station.
Fees and Payment
By starting a rental, you agree to the following charges:
- Standard rental rate: £2 per 30 minutes.
- Daily rental cap: £12 maximum per 24-hour period.
- Temporary pre-authorisation: £25.
- Maximum rental period: 72 hours.
- Lost or unreturned power bank: Maximum total charge of £25.
- Additional late fees or penalties: None beyond the £25 maximum.
The total amount charged for any single rental will not exceed £25, including where the power bank is lost or not returned.
A temporary £25 payment authorisation is placed when you begin a rental. This is not an additional fee.
When your rental ends, the applicable rental charge is processed and any unused authorised amount is released in accordance with the payment process.
Your bank or payment provider determines how quickly released funds become available.
Payments are securely processed through Stripe using supported contactless cards and mobile payment methods.
We may update our rental prices from time to time. Any changes will apply to future rentals and will be communicated before the affected rental begins.
Returns and Unreturned Power Banks
You may return your rented power bank to any participating 321Charge station.
A rental is considered complete when the power bank is successfully returned and the return is recorded by our system.
If a power bank is not returned within 72 hours, it will be treated as unreturned and a total charge of up to £25 will apply.
Rental charges and lost or unreturned power-bank charges will not be combined to exceed £25 for a single rental.
No additional late fees or penalties apply beyond this maximum.
If you experience difficulty returning a power bank, please contact us at hello@321charge.co.uk as soon as possible.
Lost, Damaged or Faulty Power Banks
You are responsible for taking reasonable care of a power bank while it is in your possession.
If a power bank is lost, stolen or damaged through misuse, a charge may apply in accordance with our published rental terms, subject to the £25 maximum total charge.
If a power bank is faulty, damaged when received or stops functioning during normal use, please contact us.
We will investigate reported faults and provide an appropriate resolution, including a refund where required.
You will not be charged for damage or failure caused by a defect that was not your responsibility.
Refunds and Payment Disputes
If you believe you have been charged incorrectly, experienced a technical issue or had difficulty returning a power bank, please contact hello@321charge.co.uk.
Please provide your rental date, station location and any available transaction reference so we can investigate.
We will review the circumstances and issue refunds where appropriate or legally required.
Nothing in these Terms affects your statutory consumer rights.
Acceptable Use
You agree not to:
- Use the Service for unlawful or fraudulent purposes.
- Intentionally damage, interfere with or misuse our charging stations or power banks.
- Attempt to bypass payment systems or security features.
- Use our equipment in a way that creates a risk to people or property.
- Remove, alter or interfere with equipment identification or safety information.
We may refuse access to the Service where reasonably necessary to prevent fraud, misuse or safety risks.
Intellectual Property
The 321Charge name, branding, website content and other intellectual property owned by 321Charge remain the property of 321CHARGE LTD.
You may not reproduce or commercially use our branding or protected content without prior written permission.
Third-party intellectual property remains the property of its respective owners.
Third-Party Services
Our Service may use third-party payment systems or contain links to external websites.
These third parties may operate under their own terms and privacy policies.
321Charge is not responsible for the content or operation of independent third-party websites outside our control.
This does not affect our legal responsibility for services provided to our customers.
Limitation of Liability
We aim to provide a safe and reliable rental service. However, temporary interruptions, equipment faults or technical issues may occasionally occur.
We are not responsible for losses caused by events outside our reasonable control, except where applicable law provides otherwise.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be excluded.
Nothing in these Terms limits your statutory rights under applicable consumer protection law.
Governing Law
These Terms are governed by the laws of England and Wales.
If you live elsewhere in the United Kingdom, you retain any mandatory consumer protections and rights to bring proceedings in the courts available to you under applicable law.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
Changes to These Terms
We may update these Terms to reflect changes to our services, pricing or legal requirements.
The latest version will be published on our website with an updated date.
Changes to pricing or rental conditions will not apply retrospectively to rentals already started.
Contact Us
If you have questions, complaints or require assistance with a rental, please contact:
321CHARGE LTD (Trading as 321Charge)
Company number: 17168342
201F, 60 Frederick Street
Birmingham, B1 3HS
United Kingdom
Email: hello@321charge.co.uk
Website: https://321charge.co.uk